Important safety notice and recall for foam puzzle mat, Art. No. 1000001594
As part of our product monitoring, we have found that the foam puzzle pieces, art. No. 1000001594, sold exclusively through amazon, have a potential safety problem. In individual cases there is a danger that small parts that can be swallowed can be detached from the single mats with the "@ sign" and the inner part of the number "4". It can not be ruled out that infants <3 years of age could swallow them and cause personal injury.
Acquisition of puzzle mats via amazon: Since we decided not to replace the puzzle mats in the short term with a new version of puzzle mats, we ask you - if you bought the puzzle mats via amazon - to either use the single mats without the "@ sign" and the inner part of the four. Discard these pieces immediately or return the entire puzzle mat through the ordinary return process via your amazon account. Please follow the instructions that we have sent to you by e-mail to the e-mail account you provided to amazon.
If you have not purchased the puzzle mats via amazon, we ask that you do one of the following:
a. You dispose of the single mats with the "@ sign" and the inner part of the no. "4" immediately. In this case, please inform us immediately about the disposal and the number of discarded single mats with the "@ sign" and the filling of the no. "4" by mail or by email to the addresses below. Of course, we will refund you 25% of the purchase price after receipt of the answer, the disposal note contained therein and the proof of purchase.
In this case, enter the following text as best as possible in the answer:
"I bought on ......... (date) at ............ ...... pieces of puzzle mats for a price of ...... (see attached proof of purchase). I hereby confirm the disposal of the "@ sign" and the inner part of the number „4“ for a total of ________ pieces of puzzle mat (s). Please refund me 25% of the purchase price to the following account _____________________________________.“
b. Alternatively, we offer to take back the entire puzzle mat for a full refund of the purchase price and proof of purchase.
We apologize for any inconvenience and thank you in advance for your cooperation.
If you have any questions, please do not hesitate to contact our service team:
- Hotline: 01508 535054 (Monday to Friday, 8:30 am to 5:00 pm CET)
- by e-mail: firstname.lastname@example.org