If unexpectedly, a defect in your product occurs, please fill out our "Complaint Form" and wait for us to contact you. We will examine your request and take care of a solution as soon as possible. Once we have checked your claim, we will contact you. Since every application is carefully checked, this process can take a few days so please be patient.
To report a claim, complete the document "Complaint Form". Once we have checked your application, we will contact you. Since every application is carefully checked, this process can take a few days so please be patient.
Returns / Cancellations
As a private customer you can cancel your purchase within 14 days. You will be responsible for the shipping costs of the return. The complete cancellation policy can be found in our terms and conditions..
Please note that business customers are not included in the right to return, however please contact us and we will see what we can do.
Use our form to submit your request and begin the process:
Send the completed form by email to firstname.lastname@example.org